Posts tagged ‘Contract Management Jobs in Kenya’

Datum Recruitment Services is hiring for High Priority Jobs in Africa



Jobs In Africa – Head of Network Quality and Contracts


Jobs in Africa – Head of Network Quality & Contracts

Our client, a Large MNC into Telecom sector that provides exciting careers in Africa is currently hiring for various jobs in Kenya.

They are looking for a dynamic professional in Network Quality and Contracts vertical in Kenya. The incumbent is responsible to ensure that the quality of the network in Africa is meeting the set targets and is better over competition. The person is responsible to provide close supervision, direction and control to achieve the KPI’s.  They believe in accomplishments and innovation and  offer challenging  jobs in Africa.

  • Designation: Head – Network Quality and Contracts
  • Location: Kenya
  • Brief job profile Main role will be to Maintain Network Quality, Quality Signoff and Governance, Contract and Governance.  
    • This will include Monitoring KPIs of the networks -both 2G and 3G,
    • Work with OpCo teams to prepare network improvement plans,
    • Track implementation of the plansAct as second line support/guide to OpCo optimisation and quality teams
    • Work with business teams on blending Network improvement plans with business requirements
    • Govern customer complaint resolution process in OpCos along with CSD team
    • Prepare and govern various quality/optimisation related processes
    • Review Network performance reports being filed with regulatory and flag off non-compliances
    • Evaluate new features for Network Quality improvement.  Monthly KPI signoff with the Managed Services partners as per contract. Some of the tasks are:Ensuring timely and accurate signoff in the OpCos
    • Central level signoff with partners. Interaction with SCM and finance for reward and penalty calculations. Exclusion management/governance. Resolution of operational disagreements with partners in the various signoffs.  Negotiate the contracts with partners during contract renewal. Contract interpretation and negotiation with partners for dispute resolution. Standardise KPI formulae. Act as a governance level to resolve issues not resolved at the OpCo ND level.
  • For more details check:–network-quality-and-contracts-kenya/413